Shipping & Return Policy – Geek Bar

Effective Date: April 12, 2025

At Geek Bar, we are committed to providing a smooth, transparent, and timely shipping and returns experience. Please review our shipping and return policy below to understand how we process and handle your orders.

Shipping Policy

Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • During high-volume periods or promotional events, processing times may be slightly extended. We appreciate your patience.

Shipping Options & Delivery Estimates

  • We offer standard and express shipping options depending on your location.

  • Estimated delivery time:

    • Domestic (within your country): 3–7 business days

    • International: 7–14 business days

  • Delivery delays may occasionally occur due to customs processing or courier service disruptions.

Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number to follow your package’s journey.

  • Please allow up to 24 hours for tracking information to update.

Shipping Locations

We ship to most countries worldwide. If you are unsure whether we ship to your region, please contact our support team before placing your order.

Customs, Duties & Taxes

  • International orders may be subject to customs duties or taxes imposed by your country.

  • These charges are not included in our product or shipping prices and are the responsibility of the customer.

  • Geek Bar is not liable for any delays caused by customs inspections or clearance processes.

Return & Refund Policy

We want you to be satisfied with your purchase. If you’re not happy with your order, please review the following return guidelines:

Eligibility for Returns

  • You may request a return or exchange within 14 days of receiving your order.

  • Products must be:

    • Unused

    • In original, sealed packaging

    • In resellable condition

Non-Returnable Items

Due to hygiene and safety standards, we cannot accept returns on:

  • Opened or used disposable vapes

  • Final sale or clearance items

  • Items damaged due to misuse or neglect

How to Initiate a Return

  1. Email us at sales@geekbarsshop.com with your order number and reason for return.

  2. Our support team will respond with return instructions and a return address.

  3. Once the item is received and inspected, we’ll process your refund or exchange.

Refunds

  • Approved refunds will be credited to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

Return Shipping Costs

  • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.

Damaged or Defective Items

If you receive a product that is damaged or defective:

  • Contact us within 72 hours of delivery

  • Provide a clear photo and description of the issue

  • We’ll offer a replacement or full refund after verifying the issue

Need help?
For any questions about your order, shipping, or returns, contact our customer support at:
Email: sales@geekbarsshop.com
Hours: Monday – Saturday| 9:00 AM – 6:00 PM (local time)